Returns & Refunds Policy

Every Nestrio order is checked and packed with care before it leaves us. If something is still not right when your parcel arrives, tell us quickly and we will put it right. This page explains what we can take back, how to report a problem, and how refunds work.

1. When we offer a return or replacement
  • You received a different item from the one you ordered
  • The item reached you damaged or broken
  • Something that should have been in the parcel is missing
  • The item has a clear manufacturing defect or does not work
2. What we are unable to take back
  • Items you no longer want after ordering (change of mind)
  • Orders placed by mistake or in the wrong quantity
  • Small differences in shade, print or finish — colours can vary slightly from batch to batch and from screen to screen
  • Items that have been used, washed, installed or altered and simply did not suit your preference
3. Tell us within 48 hours of delivery

Please check your order as soon as you receive it. Couriers do not allow parcels to be opened before payment, so inspect the contents right after the handover and contact us within 48 hours of delivery. Claims made after this window are difficult for us to verify and may not be accepted.

To help us resolve it in one go, send us:

  • Your order number
  • Clear photos or a short video showing the problem
  • A photo of the parcel and shipping label if the packaging was damaged

An unboxing video is the fastest way to settle damaged or missing-item claims.

4. What happens next

Our team reviews the details and confirms the next step with you. Wherever possible we send a replacement first. If a replacement is not in stock, we offer a refund or an exchange for another product of similar value.

If an item needs to come back to us, we will share the return instructions. Please pack it securely in its original packaging with all parts and accessories.

5. Refunds

Approved refunds are paid by bank transfer, Easypaisa or JazzCash to the account details you provide. Refunds are usually completed within 3 to 7 working days after approval, depending on verification and the payment method.

Delivery charges and the cash-on-delivery handling fee are refunded only when the error was on our side (wrong, damaged, missing or defective item).

6. Need help?

Our support team is available Monday to Saturday, 10:00 AM to 7:00 PM (PKT). Reach us at support@nestrio.pk or on WhatsApp at +92 333 0362333. Replies may take a little longer on public holidays and busy sale days.