Ans. We deals in Household, Kitchen, Electronic & Baby products.

Ans. Our 95% products are imported and rest 5% are Made in Pakistan. We import from China, Malaysia & Iran. At Nestrio, we only deals in genuine & high quality products.

Ans. The detailed information along with original attached pictures can be found under the “Description” tab on the product pages.

Ans. Unfortunately, we don’t have any shop or outlet yet. We are completely online based. Feel free and order us online, if you don’t like our product quality or size, you can freely request for replacement.

Ans.We are already providing discounts on each and every product, So prices on Nestrio are non-negotiable.

Ans.There are no hidden charges when you order from Nestrio. All cost are 100% visible on the checkout page which includes the product price + Rs. 200 delivery (free on orders of Rs. 5,000 or more), plus the 4% COD tax and cash-handling fee on cash-on-delivery orders.

Ans. Nestrio offers you the possibility to pay through Cash On Delivery (COD). With COD, you can pay in cash to the delivery agent at your doorstep upon receipt/ airway bill of your order.

Ans. Courier partners do not allow parcels to be opened before payment. Please check your order as soon as you receive it and tell us within 48 hours of delivery with photos or a short video if anything is wrong, damaged or missing; we will replace it or refund you.

Ans.Shopping on Nestrio is very easy ! Once you have found the product you want to buy, just follow the steps below: Open nestrio.pk on your mobile or desktop browser Put the item title on “Search Bar”. Click on the image of your desired item & Click on “Buy Now”. Click on “View Cart” (change quantity if required) & click on “Checkout Button”. Enter your personal details like (Name/Contact Number/Shipping Address with City/Email Address). Confirm the order details and Click on “Place Order”. Your Order number will appear on your screen. -Congratulations! your order has been placed and you’ll get your receipt on Email.

Ans.Yes definitely !! Just call us +92 333 0362333 and a Customer Service rep will help you out.

Ans.Step 1 – Go to your “Cart”. Step 2 – You can remove the item from your cart by clicking “X” button

Ans.Not at the moment, but Insha Allah we will be launching our mobile app very soon.

Ans.If you wish to cancel your order before it is shipped, please call +92 333 0362333 and speak to a Customer Service rep. If your order is already on its way to you or if you have already received your order, you will not be able to cancel the order but you may be able to return your product.

Ans. Once we have called your registered mobile number and confirmed the order with you, we expect delivery to happen within 2 to 4 working days in Karachi & within 3 to 7 working days in other cities. Delivery timelines vary depending on your city and your selected product, or due to unforeseen circumstances.

Ans. Delivery is Rs. 200 anywhere in Pakistan, and free on orders of Rs. 5,000 or more. Cash-on-delivery orders carry a 4% COD tax and cash-handling fee; card and bank-transfer payments have no fee. Orders above Rs. 10,000 need a 25% advance online and the balance is paid on delivery.

Ans.Unfortunately, we are not offering international deliveries at this time.

Ans.Absolutely !! we deliver all over Pakistan through our logistics partners.

Ans.Please get in touch with a Customer Service Representative via Email, Facebook messenger, WhatsApp or Contact us +92 333 0362333. and via Email: support@nestrio.pk

Ans.You should refuse to accept an open package. However, if you do receive any such package which is open, severely damaged or tampered, please get in touch with us immediately +92 333 0362333

Ans.Our delivery person may contact you to confirm your exact location and confirm time of delivery.

Ans. Yes. If a product reaches you damaged, defective, wrong or incomplete, tell us within 48 hours of delivery and we will replace it or refund you. See our Returns & Refunds page for details.

Ans. Yes. For a wrong, damaged, missing or defective item reported within 48 hours of delivery, we send a replacement first; if it is out of stock, we refund you. Replacements for our mistakes are free.

Ans.Item is not the one ordered or is not as advertised Item is defective, counterfeit or damaged at the time of delivery

Ans.All you have to do is call: +92 333 0362333 OR email: support@nestrio.pk and let us know within 48 hours of receiving the product. Once we receive your claim, our representative will send our office address where you have to return, then we’ll wait for your product to arrive by a courier of your choice. And then your full amount will be refund to your Bank account or through Easypaisa.

Ans. The item is defective, damaged or broken on arrival, is not the one you ordered, or something is missing from the parcel. Change-of-mind returns are not accepted.